Answers, First
Frequently Asked Questions
How does the 30% advance payment work?+
You pay 30% of your order total at checkout via JazzCash, Easypaisa, Raast, bank transfer or card — the remaining 70% is collected in cash when your order arrives at your door. The advance books your lenses into production; you only pay the balance once your glasses are in your hands.
How do I order prescription glasses online?+
Three ways: upload a photo or PDF of your prescription at checkout, type it in manually, or simply place your order and send the prescription later on WhatsApp. A certified optician verifies every prescription within hours before your lenses are cut.
What is the prescription lens fitting charge?+
Rs 500 per prescription item, shown clearly at checkout before you pay. It covers optician verification, precision lens cutting, fitting and a final quality check — no hidden charges are added later.
How does the AR virtual try-on work?+
Open the Try-On page, allow camera access, and Klarity maps 468 facial landmarks in real time to place frames on your face at true scale. No camera? Upload a selfie instead. It runs in your browser — nothing is recorded or uploaded to our servers.
How long does delivery take in Pakistan?+
24–48 hours in Karachi, Lahore and Islamabad; 2–4 working days everywhere else in Pakistan. Prescription orders add 1–2 days for lens cutting and quality checks. Shipping is free on orders over Rs 3,000.
What if something is wrong with my order?+
Message us on WhatsApp — our opticians handle every fit or quality concern directly, and fit adjustments are free at delivery in metro areas.
Do you ship internationally?+
Yes. We ship worldwide from our lab in Pakistan with tracked courier delivery in 7–12 working days. International orders are prepaid by card; duties, where applicable, are the customer's responsibility.
Which payment methods do you accept?+
Cash on Delivery (70% balance), JazzCash, Easypaisa, Raast instant transfer, Visa/Mastercard and direct bank transfer. Every method is shown with its exact amount before you confirm your order.
Are blue light glasses worth it?+
If you spend 6+ hours a day on screens, a quality blue-light filter measurably reduces eye strain and improves evening comfort for most users. Klarity's filter blocks 40%+ of high-energy 400–455nm light without the yellow tint of cheap lenses.
How do I know my frame size?+
Check the numbers printed inside your current glasses' temple arm — e.g. 52-18-140 means lens width 52mm, bridge 18mm, temple 140mm. Every Klarity product page lists exact dimensions, and the AR try-on shows true-to-scale fit on your face.